DIRECTOR OF OPERATIONS (Standard Product)

Reports to: Chief Strategy Officer


Summary of position:


Benefits Science Technologies is a data science and technology firm founded out of MIT and innovating at the intersection of analytics, healthcare, and software development. We are building THE data science-driven engine to help clients manage risk related to healthcare and insurance - empowering them to make optimal decisions to control costs and improve quality of care for their members. Our passion is finding unique answers to complex questions and continually redefining the leading edge. You will report to the Chief Strategy Officer, or designee. You will have proven experience as Head of Operations, Operations Director or similar leadership role and will have a reputation for delivering an excellent customer experience, from implementation through data processing and refresh. You will be first class in communication skills, organizational and leadership ability, problem diagnosis and solving, and continuous process improvement. This is a full time, salaried position, with salary commensurate with education, experience, and contribution.



Duties & Responsibilities:

  • Lead our Standard Product Operations team, focused on our standard or non-consultative software and analytics products.

  • Ensure that BST sets the industry standard in quality, affordability, speed, and consistency.

  • Ensure our data is accurate, complete, and consistent;

  • Provide basic warehousing services and standard products while leveraging process improvement, cloud resources, data science and computer science to improve affordability;

  • Onboard and refresh in industry leading time, and

  • Ensure standardization in all our basic products.

  • Define, implement and revise operational policies, guidelines and processes for the organization.

  • Diagnose troublesome quality issues and time-delaying bottlenecks and partner in building solutions.

  • Recruit, onboard, train, and lead a team of high-achieving, problem-solving software operations personnel.

  • Deliver exceptional and measurable customer satisfaction for both new and existing clients in a scalable fashion for our standard product lines.

  • Must pass initial and periodic background checks, and comply with all applicable HIPAA and Security regulations, including maintaining HIPAA Awareness Certification.

  • Must be available and able to work during standard business hours in the Benefits Science office in Needham, MA, as well as at other times as needed for communication and coordination.


Qualifications:

  • MS, MBA, or higher degree in Business, Applied Mathematics, Computer Science, Information Technology, or related field.

  • Minimum 5 years experience as a director of operations in software required, with a proven track record of delivering multiple successful products or services and driving adoption of process and policy changes in a fast growth environment.

  • Experience managing a large department or network of teams.

  • Experience working with health insurance products and data strongly preferred.

  • Experience with cloud-based solutions and leveraging usage metrics to drive the roadmap.

  • Strong technical skills, including SQL, Python, Java, Spark, etc. are preferred. This role works closely with the CTO and the Chief Data Scientist to implement and manage their solutions into our workflows and processes.

  • Strong professional network is preferred.

  • Exceptional operational director skills, including strong business judgement, problem solving, communication, and demonstrated leadership experience influencing cross-functional teams to achieve aggressive objectives.

  • Must be a proactive self-starter with roll up the sleeves attitude regarding getting the work done. This cannot be emphasized enough.

  • Must have proven ability to execute strategically and tactically.

  • Must be analytical, detail oriented, and creative, bringing up innovative ideas for solutions while making decisions based on data analysis and facts.

  • Must be able to meet tight deadlines and prioritize workloads.

  • Preferred: Experience working in the AWS environment, supporting virtualization environments such as Tableau, as well as working with Jira and Salesforce.

  • Must demonstrate a keen interest in keeping abreast of technological advances and proven success at incorporating new technology into existing systems.

  • Must be an exceptional leader, with the ability to work effectively as part of a team, with strong interpersonal and communication skills.

  • Fluent in English (both verbal and written).

  • No Employer Sponsorship, now or in the future, is offered for this position.


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