QUALITY ASSURANCE ANALYST


Reports to: Team Lead or Manager


Summary of position:


Benefits Science Technologies is a data science and technology firm founded out of MIT and innovating at the intersection of analytics, healthcare and software development. We are building THE data science-driven engine to help clients manage risk related to health care and insurance - empowering them to make optimal decisions to control costs and improve quality of care for their members. Our passion is finding unique answers to complex questions and continually re-defining the leading edge. Under the Direction of the Team Lead or Manager, the Quality Assurance Analyst is responsible for auditing the functionality and accuracy of our Software-as-a-Service product. The Quality Assurance Analyst works within an interdisciplinary team focused on excellent customer experience. This is a full time, salaried position, with salary commensurate with education, experience, and contribution.


Duties & Responsibilities:

  • Audit functionality and accuracy of BST software output intended for BST clients using MS Excel, SQL, and other analytical tools

  • Partners with internal teams to ensure that content is client-ready and that performance feedback is being shared with responsible parties

  • Works closely with Team Lead to prioritize and address top accuracy issues

  • Develops process documentation and delivers feedback about the functionality of audit tools, processes, and procedures

  • Manages own work including planning, strategizing, controlling quality, scheduling, and communicating with vendors and clients when needed

  • Must pass initial and periodic background checks, and comply with all applicable HIPAA and Security regulations, including maintaining HIPAA Awareness Certification

  • Must be available and able to work during standard business hours in the Benefits Science office in Needham, MA

Qualifications:

  • Bachelor’s Degree in Math, Science or related field or High School Diploma plus minimum of 2 years relevant college or professional work experience

  • Experience performing quality control and audit analysis strongly preferred

  • Proficient in mathematics as well as MS Excel, and/or other database/analytical tools (SQL strongly preferred)

  • Must be proficient in Microsoft Word and PowerPoint

  • Must be a quick learner and adaptable to learn new processes, concepts, and skills

  • Must demonstrate passion for providing excellent customer experience

  • Must be analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making

  • Must show strong attention to detail coupled with a desire to deliver accurately, efficiently, and to a high standard

  • Must possess excellent organizational and time management skills, with the ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities

  • Must be results-oriented, self-directed, and inquisitive

  • Must demonstrate a reliable, proactive approach to entrusted tasks

  • Must be highly motivated and able to thrive in a fast-paced, high energy, and demanding environment

  • Experience or understanding of healthcare or health insurance-related data is strongly preferred

  • Must have excellent verbal and written English communication skills


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